Refund & Cancellation Policy

Last updated: August 2026

This policy covers payments made to Robosol India, Kolkata, West Bengal, India, which operates Mera Adda.

1. Mera Adda is free

Creating an account and using Mera Adda - posts, reels, stories, messaging, calls and Secret Crush - costs nothing. There is no subscription, and we do not ask for card details to sign up.

We do not currently sell anything, so there is nothing to refund. If that changes, this page will be updated before any paid feature goes live, and the terms below will apply.

2. If we introduce paid features

Any paid feature would be a digital service delivered to your account immediately on payment.

Cancelling

• You can cancel a recurring purchase at any time from Settings.
• Cancelling stops future charges. Your access continues until the end of the period you have already paid for.
• We do not charge a cancellation fee.

Refunds

We will refund you in full when:

• you were charged more than once for the same purchase;
• you were charged after cancelling;
• a paid feature did not work and we could not fix it within 7 days of you reporting it;
• the payment was not authorised by you.

We will normally not refund when:

• you simply changed your mind after using the feature;
• your account was suspended or terminated for breaking our Terms;
• the request arrives more than 7 days after the charge, outside the cases above.

How to request one

Email support@meraadda.in from your registered address with the transaction id, the date, and what went wrong.

Refunds go back to the original payment method. We cannot send a refund to a different card or account - that restriction comes from the payment networks, not from us.

3. Chargebacks

Please contact us before raising a chargeback with your bank. We can almost always resolve it faster directly, and a chargeback typically freezes the account while the bank investigates.

4. Complaints

If you are unhappy with a refund decision, write to our Grievance Officer:

Grievance Officer, Robosol India
Robosol India, Kolkata, West Bengal, India
grievance@meraadda.in

We respond within 15 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.